Delivery & returns information

At RC Plane Crazy, we strive to make your shopping experience as smooth as possible, from browsing our extensive collection of radio control model aeroplanes and parts to receiving your order. We understand that quick and reliable delivery, along with a clear returns policy, is essential for our valued customers across the United Kingdom. Discover our delivery options and return guidelines designed with your convenience in mind.

Frequently asked questions about delivery & returns

We've compiled answers to the most common questions our customers ask regarding delivery times, return procedures, and what to do if an item isn't quite right. Our aim is to provide you with all the information you need for a worry-free shopping experience with Rc Plane Crazy.

How long should I expect to wait for my RC plane goodies to arrive?
We offer two delivery options to suit your needs: standard delivery, which typically takes 2-3 working days, and a faster 48-hour delivery service. You can choose your preferred option at checkout.

Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery online.

Do you deliver outside of the United Kingdom?
Currently, RC Plane Crazy only delivers within the United Kingdom. We are always looking to expand our services, so please check back for updates.

What happens if I'm not home for delivery?
If you are not available to receive your parcel, the courier will typically leave a card with instructions on how to rearrange delivery or where to collect your item from a local depot.

What's the process if I need to send something back?
Returns are accepted within 14 days of purchase. Items must be in their original packaging and unused. The buyer is responsible for return postage costs. Please contact us through the website or email to initiate a return.

What should I do if an item arrives damaged or isn't working?
In the unfortunate event that an item arrives damaged or faulty, please contact us immediately through our website or via email at [[email]]. We will guide you through the process of resolving the issue, which may include a replacement or refund.

How will I receive my refund?
Refunds will be processed to the original payment method used for the purchase once the returned item has been received and inspected. Please allow a few working days for the refund to appear in your account.

Can I exchange an item instead of returning it?
If you wish to exchange an item, please follow our standard returns process and then place a new order for the desired item. This ensures the quickest and most efficient way to get your new product.

Need more assistance?

If your questions weren't answered here or you require further assistance with your delivery or return, please do not hesitate to reach out. Our dedicated customer service team at Rc Plane Crazy is always ready to help you.